FAQ Categories  /  Questions about your order
Learn more about payment methods, delivery or status of your print job.
Activating a print job
By customising a template, you can create your own, individual printing template. Only you will be able to see this under the My Templates page. You will be able to see, edit, and, of course, order this at any time.

Simply select your order size, the material, delivery and other processing types you would like in the configuration page. You will then be able to see how much the print run will cost. Please note that it is not possible to save the calculations you make on this page. To save your calculations, place your product in the basket and then add further items. In the basket, you can assign a project name and a cost centre for each individual order.

During the checkout process, you can save your delivery address and your preferred payment method . You can also redeem vouchers, review your order and send your order to be printed. You will then be informed if a sign-off from the administrator is needed for your order. This may lead to a production delay. You will be able to find the current status of your order in the Order History section in the My Account page. If you have any questions about your order, we'll be happy to help. Feel free to contact us directly.

Our tip: You can check the current staus of your order in the Order History section of the My Account page.

Payment model
In SAXOPRINT.cloud, you have the choice beween the following secure payment methods:

Sofort All online bank accounts are suitable for payments with Sofort. SOFORT GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). It is secure and certified.

You can find more information about Sofort banking here.

MastercardVISA Pay safely and easily with your Visa or MasterCard. Directly after placing your order you will be redirected to our acceptance partner's website and can enter your credit card information, of course SSL encrypted. Your credit card account will be charged at the moment of payment (during the ordering process or in the customer area). Rely on payment security through 3-D Secure (Verified by Visa / MasterCard Secure Code).

PayPal With PayPal you can pay securely and easily using MasterCard, Maestro, Visa, Visa Electron or Direct Debit. Further information about PayPal is available

Payment on account As a business customer, you can conveniently pay by open account within 14 days. The invoice will be sent to the email address registered with the customer account. The ability to pay on account is dependent on a credit check. We reserve the right to carry out a check during the ordering process or after the order has been made. When making a payment, please use the following bank information and provide your contract and order number:

IBAN: GB07HBUK40116020117293

To pay by invoice, please provide your VAT registration number when registering your company. As an existing customer, you can simply add this information to your master data in the customer area.

The option to pay on account is dependent on a credit check. You will be informed of the credit check results via email or phone call.

As platform contact, you also have the possibility to enable the 'Central Invoice' function. In this case, the platform contact will be the contract partner for all orders from the platform. The platform contact will also be responsible for legal arrangements with other portal users in this case.

If you would like to order on 'Central Invoice' as a Co-worker, please get in touch with the platform contact.

If you choose one of our E-payment options (PayPal, credit card, SOFORT banking), your account will be charged instantaneously. As soon as we receive the payment confirmation from the E-payment provider (and, if necessary, the sign-off from the portal operator), your order will be sent for production.

With the payment on account option, please pay the amount due within 14 days of recieving the invoice. The order will go straight to production after the sign-off is given by the platform operator.

Our tip: If you are a business customer, you can benefit from payment on account.
Production time and delivery of my print products
The production time and delivery time is shown immediately on the configuration page. On this page, you can choose between standard or express delivery. Production time and delivery time are both taken into consideration and shown in the calculated delivery date.

The delivery and production times vary depending on when the order has been received, the sign-off process and receipt of payment. If the printing order is signed off by 5pm on a working day, this will be counted as the first production day. We count Monday to Friday as working days.

SAXOPRINT.cloud delivers to the territory of the Unitied Kingdom (except Jersey, Guernsey, Sark, Alderney, Herm and Gibraltar). Delivery costs are included in the price. Delivery to PO boxes or DHL service points is not possible.

We're sorry that the delivery splitting option is not available.

Please note: For areas which are difficult to reach (e.g islands) or particularly large orders which must be sent by a forwarding agent, there may be slightly longer delivery times.

Order status and cancellation
You can find all of the information about your order, including the current status of your order, in Your Order Overview under the My Account menu.

Unfortunately, it is not always possible to track your order . You will be informed of whether delivery tracking is available or not in an order dispatch email.

A cancellation of your order is generally only possible via telephone with the SAXOPRINT.cloud customer service team. A processing fee will apply for all order cancellations or, alternatively, we will send an invoice for the work carried out on the order before cancellation.

Products without value-added tax (VAT)
Products like flyers, folded leaflets and brochures can be ordered exempt from 20% VAT taxation under certain conditions. You can select the value-added tax in the calculation in the Service area. Find further information on the taxation of products here: VAT exemptions.